Company Policies

Privacy & Cookies Policy

This Privacy & Cookies Policy sets out how we, obtain, store and use your personal information when you use or interact with our website or where we otherwise obtain or collect  personal information

We collect your information when you provide it to us in writing, by email, telephone, fax or other electronic data transfer methods such as from your use of our website contact form and website cookies. Occasionally your data may be passed on to us from third parties.

The Personal information that we may collect includes name, contact details, IP address and any additional personal information you may provide.

This information is used for legal and administrative purposes (particularly to contact you), in connection with business purposes and to improve our website. We will not share your information for marketing purposes with other companies.

We will only disclose your personal information to third parties to the extent necessary to deal with your requests and where required by law.

We keep your personal information for no longer than necessary, taking into account any legal obligations we have and any other legal basis we have for using your personal information.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us.

We secure your personal information using appropriate controls such as storing your personal information in secure physical storage or on secure computers/servers, and only granting access to your personal information where necessary by designated personnel.

We use cookies on our website to verify individual’s access rights, to record user preferences and to collect locational information. Cookies are data files that are sent between web servers and web browsers, processor memory or hard drives to recognise a particular user’s device when the user accesses a website.

Cookies do not usually contain personal information. Cookies may, however, be used in combination with other information to identify you. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track the visitor’s use of the website and to compile statistical reports on website activity.For further information visit

You can set your browser not to accept Cookies and the above website tells you how to remove Cookies from your browser. However, in a few cases some of our website features may not function as a result.

Our website contains links to other websites. This Privacy policy only applies to Cleland McIver Limited’s website so when you link to other websites you should read their own Privacy policies.

We keep our Privacy policy under regular review and we will place any updates on this web page.


We will endeavour to ensure that your personal information will not be transferred outside of the European Economic Area.

We will allow individuals to:
• access personal information held by us and to be informed about its use
• to make changes to personal information
• to have personal information deleted if no longer required
• to restrict the use of personal information

This policy is based on Information Commissioner’s Office’s “Good and bad examples of Privacy Notices, 25 July 2016, licensed under the Open Government Licence.


Occupational Health & Safety Policy

Cleland McIver Limited recognises its responsibilities as an employer to ensure the health, safety and welfare of all employees whilst at work and prevent injury and ill health. We also recognise our responsibilities in ensuring that the rights of other individuals are not adversely affected by our work activities.

Cleland McIver Limited is committed to a system of continual improvement with regard to its Health & Safety performance that is based upon the setting, achieving and reviewing of objectives and targets which ensure that, at least, they achieve compliance with the statutory obligations incumbent upon them. In so doing, they recognise the importance of the Hazard Identification and Risk Assessment processes in the objective-setting activities and a pro-active Health & Safety management approach.

Cleland McIver Limited also recognise the importance of involving their staff in the management processes and undertake both to involve them in issues that affect Health & Safety and inform, train and supervise them with regard to their responsibilities under current Health & Safety Legislation.

Overall responsibility for the maintenance and development of the Management System however rests with senior management of the organisation and the regular setting and reviewing of objectives and the provision of adequate resource to allow those objectives to be achieved.

All aspects of Cleland McIver Limited’s Health & Safety Policy are subject to regular management review and all related processes and procedures are subject to on-going audit.

In this way, each and every individual has a vital and specific role in maintaining Cleland McIver Limited’s safety standard.

Where necessary, Cleland McIver Limited will seek professional and competent advice on the conduct of its Health & Safety programme.

Cleland McIver Limited will ensure that its Health & Safety Policy is relevant to the purpose of the business, including a commitment to comply with all relevant Legislation and any other requirements that the company may subscribe, match industry best practices and to continually improve its Occupational Health & Safety Management System’s effectiveness.


Quality Policy

Cleland McIver Limited was established in the 1980’s and is an importer and supplier of household textiles to the retail trade.

We are fully committed to meeting all customers, legislative and regulatory requirements and shall use the quality management system to implement planned changes that will improve the quality of products and will develop the management and operating systems so as to engineer quality and service into every process.

Wherever possible we aim to exceed customer expectations.

To achieve this, our policy is to:

  • Implement a quality management system that meets the requirements of ISO 9001:2015.
  • Regularly review every aspect of the quality management system to promote a continual improvement culture that benefits both the customer and the company.
  • Train and develop people to achieve our company, departmental and personal objectives and to promote best quality practice throughout the company.

Every employee remains personally responsible for the quality aspects of their job, even those that are delegated, and to operate within the defined company policies and procedures to relentlessly pursue quality improvement.



Environmental Policy

Cleland McIver understands the importance for following good environmental practice and operating in a sustainable manner.

We are therefore committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.

Our policy is to:

  • Support and comply with, or exceed the requirements of, current environmental legislation and codes of practice.
  • Minimise the waste generated by our working practices and reuse or recycle materials wherever possible.
  • Minimise energy and water usage in our buildings, vehicles and processes in order to conserve supplies, and minimise our consumption of natural resources, especially where they are non-renewable.
  • Operate and maintain company vehicles with due regard to environmental issues as far as reasonably practical and encourage the use of alternative means of transport and car sharing as appropriate.
  • Apply the principles of continuous improvement in respect of air, water, noise and light pollution from our premises and reduce any impacts from our operations on the environment and local community.
  • As far as possible purchase products and services that do the least damage to the environment and encourage others to do the same.
  • Assess the environmental impact of any new processes or products we intend to introduce in advance.
  • Ensure that all employees understand our environmental policy and conform to the high standards it requires.
  • Address complaints about any breach of our Environmental Policy promptly and to the satisfaction of all concerned.
  • Update our Environmental Policy on a regular basis to reflect any changes in company practices or legislation.



Social Compliance & Modern Day Slavery & Human Trafficking Policy

Cleland McIver Limited is committed to ensuring that all workers involved in the production and supply of any of its products, wherever they may be located, are treated with humanity and dignity and that there is no hidden labour exploitation.


Cleland McIver Limited acknowledges the provisions of the Modern Day Slavery Act 2015 and will ensure transparency within the company and with suppliers of goods and services to the company.


The Company is satisfied from its own due diligence processes there is no evidence of any act of modern day slavery or human trafficking or labour exploitation within the company and the supply chain.

Over the last 12 months the business has acquired an additional site and now has 3 warehouse facilities in the North of England where we manufacture, warehouse and distribute stock.

Cleland McIver Limited seeks business partners that strive to offer their workers, at the very least, basic human rights and in accordance with the Ethical Trading Initiative (ETI) Base Code and will not knowingly support or deal with any business involved in slavery or human trafficking. Cleland McIver is proud of the strength and longevity of the relationships that it has with a number of trusted key suppliers both in the UK and around the world. Some of our suppliers have supplied goods to Cleland McIver for over 20 years and we work together co-operatively and transparently to ensure that we continue to achieve our joint business aims.

Our values reflect our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

The Social and Ethical Compliance Policy applies to all of our suppliers, factories and any other manufacturing premises, whether as contractors or subcontractors, or in any other business capacity where products and goods are manufactured or produced for Cleland McIver Limited. Cleland McIver are audited by Verisio to allow for full supply chain transparency and modern slavery compliance. We are audited to the Sedex SMETA 2 Pillar assessment. We have communicated our Social and Ethical Compliance Policy to all of our suppliers and contractors.

We have attended presentations and training sessions provided by Stronger Together, Fast Forward and The Gangmasters and Labour Abuse Authority.

Posters and contact details are distributed throughout all three sites and all employees and agency workers are positively encouraged to report any suspicions or incidents of labour exploitation to senior management or use the Stronger Together or Fast Forward contact details for confidential helplines. We also provide all of this information as part of the on-board induction process for all employees whether contracted or seasonal workers.

We have reduced the number of labour providers we use and work closely with them to ensure transparency and compliance and that our policies and statements are communicated effectively.

To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we continue to take steps to raise awareness amongst our suppliers, contractors and our employees.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 30th September 2020.



Security Policy

It is the policy of the Cleland McIver Limited to maintain the highest practical level of security, that ensures access to the company and its systems is controlled in order to ensure a safe and secure working environment and causes the minimum interference to the day-to-day operations.

It is the objective of this security policy to focus on a target of:

  • No harm to employees and visitors
  • No loss of property, physical or intellectual

CCTV monitoring, physical access controls, computer passwords and permissions are in place in order to provide protection.

All employees, contractors and visitors are expected to comply with the company’s policies and procedures in relation to security, stop and search, data protection, IT & telecommunications and cyber security.

Any perceived threat to security should be reported to management immediately.

To ensure this policy, and the way in which it operates, is kept up to date, it will be subject to regular review.